Frequently Asked Questions
Find answers to common questions about Capturelab
Getting Started
What is Capturelab?
Capturelab is an AI-powered streaming platform that automatically detects and captures your best gaming moments. Our technology helps streamers create professional-quality content with less effort.
How do I get started?
Getting started is easy! Simply sign up for a free account, connect your streaming software (OBS, Streamlabs, etc.), and configure your AI settings. Our setup wizard will guide you through the process.
What streaming platforms do you support?
We support all major streaming platforms including Twitch, YouTube Gaming, Facebook Gaming, and more. You can stream to multiple platforms simultaneously with our Pro and Business plans.
Features & Usage
How does the AI highlight detection work?
Our AI analyzes your gameplay in real-time, looking for exciting moments like kills, victories, and epic plays. When it detects a highlight-worthy moment, it automatically creates a clip that you can review and share.
Can I customize what moments get captured?
Yes! You can customize the AI detection settings for different games and events. You can also set up custom triggers based on chat activity, donations, or specific in-game events.
What video quality do you support?
Our Starter plan supports up to 720p streaming, Pro plan supports 1080p, and Business plan supports up to 4K resolution. All plans include automatic quality optimization based on network conditions.
Account & Billing
How much does Capturelab cost?
We offer a free Starter plan for casual streamers. Our Pro plan is $15/month and includes advanced features. For larger organizations, we offer custom Business plans. Check our pricing page for detailed information.
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. There are no penalties for changing plans.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee if you're not satisfied with our service. Contact our support team to process your refund.
Technical Support
What are the system requirements?
Capturelab works with any modern PC capable of streaming. We recommend at least 8GB RAM, a quad-core processor, and a stable internet connection with at least 5Mbps upload speed.
How do I connect my streaming software?
We provide detailed setup guides for popular streaming software. Generally, you'll just need to copy your stream key from Capturelab and paste it into your streaming software's settings.
What should I do if I experience technical issues?
First, check our troubleshooting guide in the help center. If you still need help, contact our support team through the dashboard or email [email protected]. Pro and Business users get priority support.
Privacy & Security
How do you protect my data?
We use industry-standard encryption and security measures to protect your data. Your stream content is processed in real-time and stored securely in our cloud infrastructure. Read our Privacy Policy for more details.
Can I delete my data?
Yes, you have full control over your data. You can delete individual content or your entire account at any time through your dashboard. We comply with data protection regulations like GDPR.
Do you share my information with third parties?
We never sell your personal information. We only share data with third-party service providers who help us operate our service, and they are bound by strict confidentiality agreements.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.